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SMS Terms and Conditions

10 DLC Summary:

Website must contain a privacy policy specifically for SMS, the following template can be used:

 

Asap 4 Service Texting & SMS Privacy Policy

At Asap 4 Service, we prioritize the privacy of our community members. We are committed to safeguarding the information collected through our Texting and SMS services. This policy outlines the information we collect, how we use it, and your rights and choices regarding this information, ensuring compliance with communication laws and best practices.

How to Opt-In

To join our Texting and SMS service, please go to the contact page and click the box to receive texts from Asap 4 Service.

Information Collection

When you use our Texting and SMS services, we may collect the following:

  • Your name, email, and mobile phone number.
  • Any additional information you voluntarily share.
  • Technical information, such as your device type and phone carrier, to improve service performance.

How We Use Your Information

The information collected through our Texting and SMS services is used to:

  • Send timely communications, including updates about services, events, and community initiatives.
  • Respond to inquiries and provide customer support.
  • Occasionally send promotional messages about Asap 4 Service initiatives, unless you opt out.

Sharing of Information

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with trusted third-party service providers who assist in operating our Texting and SMS services. These providers are contractually obligated to:

  • Maintain the confidentiality and security of your information.
  • Use your information solely for the purpose of supporting our services.

Your information may also be disclosed if required by law or to comply with national security or law enforcement requests.

Data Retention

We retain your information for as long as necessary to provide our Texting and SMS services and fulfill our legal obligations.

Message Frequency

Message frequency may vary based on your preferences or activity.

Updates to This Policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website. 

In any page where clients can submit contact information, there need to be a check option for consent to SMS texting: (This has to be optional and cannot be a forced accept) 


[ ] Click this box to agree to receive SMS messages from Asap 4 Service. If you require assistance, text HELP. In addition, you can reply STOP to opt-out at any time. Message rates may vary. Message and Data Rates apply. Please see our Terms and Conditions below.

Below the submit button for the contact page as a whole, make sure to mention the following terms and conditions below. This template can be used:

SMS Terms and Conditions:

By signing up for text messages, you agree to receive messages from Asap 4 Service at the number provided, including reminders and event messages. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call 402-706-9931 to reach out office. Reply STOP to unsubscribe. View our Privacy Policy

Make sure the “View our Privacy Policy” leads back to the Privacy Policy change.

SMS Registration Form on Cytracom Portal Examples:

– The description should just be a small paragraph about how you utilize text messaging.

 

– How are you obtaining consent?

           

            This refers back to the privacy policy and website changes mentioned above. You can share a bit about obtaining consent verbally and how people opt in for business. Make sure to mention the fact you have a privacy policy form and consent in place for your website. Here is an example”

We obtain consent via our website. Our contact form allows our customers to provide a phone number and opt-in to receive text messages, as well as view our terms and conditions. Here is our privacy policy. We also allow clients to opt out via texting us STOP.

 

If you have no contact form on the website, you still need a privacy policy and Terms and conditions uploaded somewhere on the website. A verbal opt in can be used:

 

Verbal opt-in: “Asap 4 Service will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy and Terms & Conditions links must be added to the Call to Action/Message Flow field in the campaign registration via TCR.

 

– Sample SMS message:


Some key words need to be said in order to increase the chances of approval. Here are some example:

 

Hello (Customer’s Name).  This is Asap 4 Service.  One of our support staff with reach out shortly to answer questions about your project.To OPT-OUT from SMS notifications, please reply “STOP”. Msg & data rates may apply.

 

Hello (Customer’s Name).  This is Asap 4 Service.  We’re sorry to inform you that there is an issue with your recent billing.  Your payment did not go through.  Please check your payment information and update it in your account settings to avoid any disruption in service.  If you have any questions, please contact our customer care at [Your main number]. Thank you. To OPT-OUT from SMS notifications, please reply “STOP”. Msg & data rates may apply.

 

Hello (Customer’s Name).  This is Asap 4 Service.  Your order has shipped.  We will contact you when it arrives in our warehouse and arrange a delivery.To OPT-OUT from SMS notifications, please reply “STOP”. Msg & data rates may apply.


There needs to be one sample message for customer service, one for account notifications, and one for billing notifications. It is a safer bet to copy and past the above samples.